Terms of Service
Effective Date: December 2024
Welcome to RateMate ("we," "us," "our"). These Terms of Service ("Terms") govern your use of our website, services, and platform (collectively, the "Service"). By using our Service, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing or using RateMate's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.
2. Description of Service
RateMate provides online reputation management services, specializing in review enhancement for businesses across multiple platforms including Google Reviews, Trustpilot, TripAdvisor, and Yelp. Our services help businesses improve their online presence through legitimate review acquisition strategies.
3. Service Guarantee and Review Warranty
3.1 One-Week Review Guarantee
We provide a refill guarantee for reviews for 1-week for each respective review. Each review is considered verified/completed if it remains active for one week, even if later removed before the full order completion. This guarantee covers the replacement of reviews that are removed within the first week of posting.
3.2 Service Completion
Reviews that remain active for seven (7) consecutive days are considered successfully delivered and completed, regardless of subsequent removal by the platform.
4. Service Termination and Fraudulent Listings
4.1 Termination Rights
We reserve the right to abort or discontinue any service for listings deemed fraudulent based on our assessment, including but not limited to:
- Businesses with severely poor existing scores or ratings
- Listings with a multitude of scam reports or complaints
- Businesses engaged in illegal or unethical practices
- Fictitious or non-existent businesses
4.2 Non-Refundable Policy for Fraudulent Listings
For services terminated due to fraudulent listings, payments will NOT be refundable and will be donated to charity. This policy protects our service integrity and supports charitable causes.
5. User Responsibilities
5.1 Accurate Information
You agree to provide accurate, current, and complete information about your business and services. Misrepresentation of your business may result in service termination without refund.
5.2 Compliance with Platform Terms
You acknowledge that all review platforms have their own terms of service, and you agree to comply with these terms in addition to ours.
5.3 Business Legitimacy
You warrant that your business is legitimate, legally operated, and provides real goods or services to customers.
6. Platform-Specific Terms
6.1 Yelp Services
Yelp review services require pre-approval due to platform restrictions. All Yelp listings must be verified and approved before service commencement.
6.2 Google Reviews
Google review services are subject to Google's policies and may have specific delivery timelines based on platform algorithms.
6.3 Trustpilot Reviews
Trustpilot reviews typically take 2 hours before they appear on your profile due to platform processing times.
6.4 TripAdvisor Reviews
TripAdvisor listing cache updates can take days to over a week depending on their current server load and your listing status.
7. Limitation of Liability
While we strive for excellent results, we cannot guarantee specific outcomes due to the nature of third-party platforms and their algorithms. Our total liability to you for any claims arising from our services shall not exceed the amount you paid for the specific service in question.
8. Dispute Resolution
Any disputes arising from these Terms or our services shall be resolved through binding arbitration rather than in court, except for small claims court matters. These Terms are governed by applicable law without regard to conflict of law principles.
9. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified Terms.
These Terms of Service constitute the entire agreement between you and RateMate regarding the use of our services and supersede all prior agreements and understandings.