Privacy Policy
Effective Date: December 2024
This Privacy Policy describes how RateMate ("we," "us," "our") collects, uses, protects, and shares information about you when you use our website and services (collectively, the "Service").
1. Information We Collect
1.1 Personal Information
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, business information
- Payment Information: Billing address, payment method details (processed securely through Stripe)
- Business Details: Business name, address, website URL, industry type
- Communication Data: Messages, support tickets, feedback, and correspondence
1.2 Automatically Collected Information
When you use our Service, we automatically collect:
- Usage Data: Pages visited, time spent, click patterns, feature usage
- Device Information: IP address, browser type, device type, operating system
- Cookies and Tracking: Session data, preferences, and analytics information
- Location Data: General geographic location based on IP address
1.3 Third-Party Information
We may receive information from third-party services:
- Authentication Providers: Clerk authentication service for account management
- Payment Processors: Stripe for payment processing and billing
- Analytics Services: Google Analytics for website performance monitoring
2. How We Use Your Information
Service Provision
- • Process and fulfill your orders
- • Manage your account
- • Provide customer support
- • Verify business information
Business Operations
- • Process payments
- • Analyze service performance
- • Develop and improve services
- • Comply with legal obligations
Marketing Communications
- • Send promotional emails
- • Notify about new features
- • Conduct surveys
- • Affiliate program communications
3. Information Sharing and Disclosure
3.1 Service Providers
We share information with trusted third-party service providers:
- Stripe: Payment processing and billing
- Clerk: User authentication and account management
- Supabase: Database hosting and management
- Google Analytics: Website analytics and performance
4. Data Security and Protection
Security Measures
- • Encryption of sensitive data in transit and at rest
- • Secure authentication and access controls
- • Regular security assessments and monitoring
- • Employee training on data protection practices
Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Generally, we retain data for 7 years after account closure or service completion.
5. Your Rights and Choices
Access and Control
You have the right to:
- Access, update, or correct your personal information
- Delete your account and associated data
- Opt-out of marketing communications
- Request a copy of your data in a portable format
Cookie Preferences
You can control cookie settings through your browser:
- Disable cookies (may affect functionality)
- Clear existing cookies from your device
- Receive notifications when cookies are set
6. International Data Transfers
Your information may be processed in countries outside your residence, including the United States, where our service providers are located. We ensure appropriate safeguards are in place for international transfers through standard contractual clauses and other legally recognized transfer mechanisms.
7. GDPR & CCPA Compliance
European Users (GDPR)
European users have additional rights:
- • Right to object to processing
- • Right to data portability
- • Right to restriction of processing
- • Right to lodge complaints with authorities
California Users (CCPA)
California residents have the right to:
- • Know what personal information is collected
- • Delete personal information
- • Opt-out of sale of personal information
- • Non-discrimination for exercising rights