Refund Policy | RateMate

This Refund Policy outlines the terms and conditions for refunds and returns for RateMate's review enhancement services. Please read this policy carefully before making a purchase.

1. General Refund Terms

1.1 Service Nature

RateMate provides digital review enhancement services. Due to the nature of our services and the immediate delivery of digital products, most sales are final. Refunds are only available under specific circumstances outlined in this policy.

1.2 No Standard Refunds

Once review services have been initiated and reviews are successfully placed, no standard refunds will be issued. This is because the service has been performed and cannot be "returned" in the traditional sense.

2. RateMate Guarantee Program

2.1 One-Week Review Guarantee

We provide a refill guarantee for reviews for 1-week for each respective review. Each review is considered verified/completed if it remains active for one week, even if later removed before the full order completion.

Guarantee Details:

Reviews are monitored for 7 consecutive days after posting
If a review is removed within the 7-day period, we provide a replacement at no cost
After the 7-day period, reviews are considered successfully delivered
Subsequent removal after the guarantee period does not qualify for refunds

2.2 Service Completion Standards

Reviews that remain active for seven (7) consecutive days are considered successfully delivered
Service completion is measured by initial placement and 7-day retention, not long-term retention
Platform algorithm changes or policy updates after delivery do not affect completion status

3. Fraudulent Listing Policy

3.1 Non-Refundable Termination

We reserve the right to abort or discontinue any service for listings deemed fraudulent based on our assessment, including:

Businesses with severely poor existing scores or ratings
Listings with a multitude of scam reports or complaints
Businesses engaged in illegal or unethical practices
Fictitious or non-existent businesses
Misrepresented business information

3.2 Charitable Donation Policy

For services terminated due to fraudulent listings, payments will NOT be refundable and will be donated to charity. This policy:

Protects our service integrity and reputation
Supports charitable causes in the community
Serves as a deterrent against fraudulent submissions
Cannot be disputed or reversed once the determination is made

4. Refund Eligibility Criteria

✅ Eligible Scenarios

Refunds may be considered for:

• Technical failure on our end
• Service unavailability (30+ days)
• Billing errors or duplicate charges
• Pre-service cancellation (within 24h)

❌ Non-Eligible Scenarios

Refunds will NOT be provided for:

• Platform policy changes after completion
• Customer dissatisfaction with content
• Reviews removed after 7-day guarantee
• Services terminated due to fraud
• Failure to provide required information

5. Platform-Specific Refund Terms

Google Reviews

• Standard 7-day guarantee applies
• Platform algorithm changes don't affect completion
• Reviews must remain active for 7 consecutive days

Trustpilot Reviews

• Standard 7-day guarantee applies
• Platform verification may extend timeframes
• Refunds not available for content requirements

TripAdvisor Reviews

• Standard 7-day guarantee applies
• Seasonal fluctuations don't affect completion
• Must comply with platform content policies

Yelp Reviews

• Pre-approval required for all services
• Enhanced guarantee terms may apply
• Pre-approval rejection = no refund if info misrepresented

6. Refund Request Process

How to Request a Refund:

Contact our support team within 30 days of service completion

Provide detailed explanation of the issue

Include relevant documentation or evidence

Allow 5-7 business days for initial review

Processing Timeframes:

• Initial review: 5-7 business days
• Final decision: 10-14 business days
• Approved refund processing: 5-10 business days
• Total process time: Up to 30 business days

7. Payment Dispute and Chargeback Policy

Important Notice

We encourage customers to contact us directly before initiating payment disputes. Our support team can often resolve issues quickly and maintain detailed service delivery records.

Unjustified chargebacks may result in: Immediate service termination, account suspension, collection of outstanding balances, and potential legal action for fraudulent disputes.